Managed Services

Content Management and Dispensing

ICN Service Delivery Platform is the ideal platform for legacy infrastructure replacement with the additional benefit of leveraging the investment across multiple interactive multi-media services. ICN’s SDP components communicate via SIP, RTP, and MRCP protocols, facilitating the distribution of all functions into additional services.

Our Service Delivery Platform is enabled for the following services:

  • Network IVR – *included
  • Outbound Telemarketing – *included
  • Interactive Text Response (SMS) – *included
  • Network Auto Attendant
  • Voice-Video Conferencing / Business Conferencing
  • Call Centre Integration / Cloud ACD Functionality
  • Prepaid Calling/ Automated Collect Calling
  • Call Interception
  • Voice/Video Mail
  • CRBT – SIP CRBT Manager & IVR
  • VAS Consolidation
  • ITR, USSD, and many more
  • SMS, Voice Broadcast and IVR services