Managed Services

Content Management and Dispensing

ICN Service Delivery Platform is the ideal platform for legacy infrastructure replacement with the additional benefit of leveraging the investment across multiple interactive multi-media services. ICN’s SDP components communicate via SIP, RTP, and MRCP protocols, facilitating the distribution of all functions into additional services.

Our Service Delivery Platform is enabled for the following services:

  • Network Interactive Voice Response (IVR) – *included
  • Outbound Telemarketing – *included
  • Interactive Text Response (SMS) – *included
  • Network Auto Attendant
  • Voice-Video Conferencing / Business Conferencing
  • Call Centre Integration / Cloud Auto Call Distribution (ACD) Functionality
  • Prepaid Calling/ Automated Collect Calling
  • Call Interception
  • Voice/Video Mail
  • Caller Ring Back Tone (CRBT) – Session Initialisation Protocol (SIP) CRBT Manager & IVR
  • Value Added Service (VAS) Consolidation
  • International Termination Rate (ITR), USSD, and many more
  • SMS, Voice Broadcast and IVR services